Privacy Policy

Effective Date: 8 July 2026

1. Introduction

Inkfish (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA).

This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your personal information when you use our website.

2. Information We Collect

We may collect the following information when you use our website or contact us:

  • Name
  • Email address
  • Phone number
  • Company name
  • Information you provide through contact forms
  • Information submitted when requesting a quotation or consultation
  • Newsletter subscription details
  • Technical information such as your IP address, browser type, device information, pages visited, and cookies

3. How We Use Your Information

We use your information to:

  • Respond to enquiries and requests
  • Provide quotations and services
  • Communicate regarding projects and support
  • Improve our website and services
  • Send marketing communications where you have chosen to receive them
  • Maintain website security and prevent fraud
  • Comply with legal obligations

4. Cookies

Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our website.

Cookies may be used to:

  • Remember user preferences
  • Analyse website traffic
  • Improve website performance
  • Measure advertising effectiveness

You can disable cookies through your browser settings, although some features of the website may not function correctly.

5. Analytics and Third-Party Services

We may use trusted third-party services to help operate our website and business. These may include analytics, advertising, email marketing, website hosting, customer communication, and other business tools.

These providers may process personal information only where necessary to perform services on our behalf or where required by law.

6. Marketing Communications

If you subscribe to our newsletter or request marketing information, we may send you updates about our services, promotions, or industry news.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us directly.

7. Information Sharing

We do not sell your personal information.

We may share your information with:

  • Trusted service providers assisting us in delivering our services
  • Professional advisers where required
  • Regulatory authorities where legally required
  • Law enforcement where required by applicable law

8. Information Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

While we strive to protect your information, no method of electronic transmission or storage is completely secure.

9. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy or as required by applicable law.

10. Your Rights

Subject to applicable law, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of information where legally permissible
  • Object to certain processing activities
  • Withdraw consent where processing is based on consent
  • Lodge a complaint with the Information Regulator (South Africa)

11. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

We encourage you to review their privacy policies before providing personal information.

12. Children’s Privacy

Our website and services are not intended for children under the age of 18, and we do not knowingly collect personal information from children.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page together with the updated effective date.

14. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us using the contact information provided on our website.